Antonio's Cupcake Factory

If I could give negative stars Antonio’s Cupcakes would have earned them. I ordered a $70 vegan carrot cake days in advance for my son’s 10th birthday. A milestone day we had been excitedly planning. When we cut into the cake after a day of joy and celebration what we found was an insult. A wet raw uncooked mess with a gaping hole in the bottom layer sloppily stuffed with frosting like a child hiding trash under the bed. It was inedible. No one tasted it. Everyone went from joy to disgust to pure anger in seconds especially my son who was crushed. When I reached out with photos and asked for a refund Bob the person who originally contacted me had the audacity to respond “wrong number.” That is the kind of accountability this bakery practices. The next morning I brought the ruined cake an

I picked up a too good to go order from this establishment yesterday and received a moldy lobster tail pastry. I called this morning to let them know you can't give out moldy product and was given a fake phone number for the supposed manager. Overall disappointing food and customer service.

At first we were very pleased. We had a last minute order for cupcakes. They said no problem, annd reviews were good. Initially placed the order for 35 cupcakes. Called back within a few minutes and decreased to 30. They had already charged our card. They said they don’t know how to refund the difference so they would give us a credit for macaroons. Don’t really want that but ok, whatever it’s just a few dollars. Dropped off our own sprinkles for the decorating. Order was ready on time. Cupcakes looked beautiful, but they kept the remainder of our sprinkles (there’s no way they used the entire tub). Icing was good not too sweet but the cupcake was incredibly dry and crumbly. Not sure we would order again in the future.

What an amazing experience. From start to finish. We went in for gender reveal cupcakes, and we got some amazing ideas for our order. Including have some "trick" cupcakes that didn't have the color in them. It worked out great and we had a great time. Plus, they were delicious. Like eating a sugary pillow with great frosting. And they looked great to boot. We will definitely be returning.

Antonio’s used to be a wonderful bakery, but it seems that it is not run by the same people anymore. A dairy-free cake was ordered with colored icing, writing and chocolate ganache filling. There was no price provided and the card was charged an obscene amount of money for an 8-inch dairy-free cake. The cake was picked up and brought home only to find that it was an over baked chocolate cake with whipped cream frosting that wasn’t stabilized and caused the cake to slide as soon as it was cut. The cake caused a reaction for the dairy-free person and after a message left for “Bob” the manager and another employee’s promise to contact him, no contact was received. The cake was even returned, but no one of any standing was there to do anything about it except to say that they would contact, “B