Applebee's Grill + Bar

Ordered ultimate trio all with chicken wonton tacos late Friday night. My friend picked up the order paid cash. Once dropped off all of the tacos was messed up. Called three times complaining. The host on the phone stated I would receive a refund just come in to pick up the cash after talking to the manager. Same manager from that night pretended not recalling the conversation when I came Monday about my money. Just offering to remake the order. That was not what was agreed upon. I really don’t like remakes!

My 5-star review is based solely on Justin. We had lunch with my mom today, and he was incredibly kind and went above and beyond for us. He explained everything clearly and was very attentive. My mom is disabled, and when he noticed she was struggling with getting into a booth, he immediately brought her a chair without hesitation. That level of awareness and empathy really stood out. I was honestly a little frustrated that my mom’s husband didn’t think to help first, but Justin was perceptive and compassionate. I’m not usually the biggest Applebee’s fan, but he was absolutely fantastic. Honestly, everyone we encountered today was very sweet.

Absolutely loved it, the server was attentive and checked in regularly with us to make sure everything was good and if we needed anything. Our food came out quickly and was delicious from the first bite and the prices are fair for the amount of food you get. We got the appetizer sampler, the honey pepper chicken with bacon mac & cheese meal, kids chicken tender and fries meal, a rocking popper drink, a red sangria drink, and a milkshake and only spent 72$ total.

We ordered a package of food worth of $166 where we got small portions of all of the chicken wings and strips they were small and hard. Mashed potatoes came in 2 small bowls compared to last years. The website deal for 20 free wings (you get it when you order online) the app doesn’t even let you order anything… we were also missing quesadillas that we paid for, as well as the celery that is supposed to come with the dip for the wings. Terrible food portions.

I had to get are own drinks. Ask for forks when the forks We’re brought to us they were soaked. As for Napkins never got them when I spoke to the manager. The manager said she’s been messing up a lot and she said she’ll work on it.