Applebee's Grill + Bar

What is going on with this Applebees lately? My husband and I frequent here at least twice a week. Tonight our server Kaitlyn was amazing, but bless her heart I noticed she had multiple tables and I even witnessed her taking to go orders and having to take them outside? We have ordered to go before and there is always a dedicated carside employee. Why is a server doing the job of what I would assume 2 positions when there are multiple managers preset?? Maybe I’m wrong, but I would think someone higher up would need to step in and do the job if an employee is absent. Not to mention, I was told their system keeps shutting down, so we did have to wait longer for food. We were here last week and was told the same thing as well. I was shocked to hear that this issue hadn’t been fixed yet. Again

I came in tonight with 5 of my friends and we had absolutely amazing service!! Toi took such good care of us and kept us entertained! I’ll definitely be asking for her in the future!!!

Went here today with my wife and two kids. Place seemed pretty slow and not busy at all being Wednesdayat dinner time. Stood at at the hostess area for a few minutes then sat for about 10 minutes before walking out and leaving. Plenty of workers chatting near the bar, waitresses walking by etc and no one even acknowledged we were there or greeted us. I use to go here all the time but this place has gone downhill BIG TIME in the last year or two, especially when you walk in and are ignored. We went to Chic-Fil-A instead and experienced excellent customer service. Maybe the Applebee's management needs to come check them out and take some notes to bring back.

The Chicken Won Tons are back! This is my meal. Won ton wrappers shaped like taco shells fried crispy and light filled with spicy chicken and coleslaw. Delicious! I did get the salmon, the flavor was good it was the correct temperature but it was very tough and dry. Like it had been sitting too long before it was served. The burger had an excellent taste moist and juicy with a homemade texture. There is ample parking. The restaurant was clean with plenary of seating. The service was prompt and very friendly.

My husband and I were seated and greeted as soon as we walked in, once seated no one came to ask us what we wanted to drink, no one took our order. We sat and watched as other people came in and were serviced immediately! Horrible atmosphere epically being that It was a birthday dinner for me.