Applebee's Grill + Bar

Food was great. But it was ice cold in the restaurant. It was 23 degrees outside, but no excuse to be pumping cold air into the dining room. I raised my concern several times. Only for more cold air. Ruined the whole experience having to eat with a winter coat on. Plus food got cold fast. Probably won't go back to eat there again. My friend got the loaded mashed potatoes, the waitress did not explain they were an up charge of almost $4

Applebees in Lockport. 4 adults and 1 child in our group. Where do I begin.., Seated near the door and with it open and closing so much it was uncomfortably cold Took forever to get our food and I would have sent mine back but did not want to wait another 40 minutes to get my food I will add a photo of the chicken quesadilla to show you what I was served. Did not say anything to the waitress because she os not the one that burnt the food even though she was the one that served it also did not want to embarrass the others in mu group I do not understand why or how anyone would serve this burnt mess to a customer Also noticed that there were many empty tables but they had people waiting to be seated. Service was slow—very slow. They are not properly staffed!!!!! Greatly disappointed!!

Walked in to a great atmosphere, immediately greeted by Darcy! Bethany is an exceptional waitress! Very knowledgeable and aware of food sensitivities and allergies, which makes coming here and ordering simple! Great, upbeat personality that makes us come back regularly. When we see Bethany at the bar, we know it’s going to be a great night!! She’s quick, efficient, and always has a good joke to tell! Shell is also a great personality and has amazing recommendations for mocktails and pairings.

Went to pick up my order and was informed they wanted to make aure I had my ID before making the drinks for my PICKUP ORDER. So they handed me my entrees through the window. My bourbon chicken was not closed properly during bagging and all the juices ran out into the bag on my lap. I was kept waiting for over 15 minutes while they made a few simple drinks while my food got cold. A $100 order even a $10 tip and non of it was edible by the time we got home with it. Drinks were terrible and definitely not worth the wait. Any positive reviews you see are bots. This place is terrible. Rude staff, rude manager and no reach back about a refund. Save your money and go to Wagner's.

Waitress was too busy taking to someone at the bar to bother with us. Food came out without fries. She said they just dropped them? Soup was cold and bowl only 1/4 filled. We both had same meal. Both same. We won’t be back.