Arby's

I am sorry to say I'm going to stop coming here. There's nothing objectionable about the food; it's not outstanding but it's fine. No, the issue is long waits in the drive-through. The staff always apologizes, and I don't blame *them.* But I'm tired of waiting so long for a *sandwich.* There are other places that move along better.

I ended up pulling out of the drive thru because when I tried to order, I kept getting cut off. The lady taking my order just seemed super inconvenienced and considering there were only 2 other cars in the drive thru, I'm not really sure why. Kindness costs nothing.

Waited 10 minutes at the front to simply place my order. 3 different women came up to me and said they’d be right with me and didn’t take my order. I was the ONLY person there for that entire time. The moment other people came in, they were seen immediately. My food was literally thrown together and I won’t even eat it. Very weird and uncomfortable experience for me.

Wanted to go and get my daughter a chocolate shake and it never was able to happen. I pulled up into the drive thru to be told that “it would be a minute” as they were having “staffing” issues. Totally understandable. 3 minutes later I am asked to order and am told the shake machine is “not working.” This is the second time in 2 weeks I been told this and out of frustration I stated “whatever” and proceeded to drive to the Arby’s in Springboro (which is excellent). However the employee at the drive-thru stretched her body outside the window and screamed “whatever” several times in anger. Perhaps management needs to alleviate the stress on the staff as the tension seems to be intense.

11 of us stopped by to eat. Took them unaware and they did fantastic! Got our food out and was delicious and hot. Staff very nice. Thank you! You guys deserve a pat on the back!! Great team here!!!