Arby's

Food really sucked tonight. My husband was told that they no longer put crispy onions on the Smokehouse Brisket. The receipt said we asked for no crispy onions. Most of the cheese was on the side of the box. And the sandwich was COLD! So cold!!

I travel for a living and have to eat fast food all the time. This is EASILY the worst Arbys I’ve ever been to. The fact that the owner thinks Ashley is a “shift manager” is a joke. I walked in Sunday, 4/27 at 3pm and a tall black guy (employee) and Ashley were sitting at a dining room table. She slowly waltzed over to the register as I stood ready to order. She had her cellphone on her, was super dismissive and seemed MISERABLE. I looked at the floor behind the counter and there was food & garbage everywhere. I got my drink cup and went to the beverage area and it was NASTY. I took a quick pic. No napkins. My food was cold. You can see the cheese in the pic isn’t melted and is solid cold. While I ate, Ashley and the tall black guy on drive thru sat back down in the dining room talking lou

12/18/25 this is the 2nd time this week that we have visited this Brannon crossing location in the evenings and the food was not edible both times. The potato cakes where hard as a rock and the meat was very dry. We eat Arby's at least twice a week but I believe we'll be visiting the tatescreek rd location for a while. That location has never disappointed us. The Brannon crossing location is just more convenient for us.

They forgot part of the order for my daughter. After I called they only gave me an option to come back for the food. Once I did go back the lady who handed me my food told me I was mistaken that she gave it to me. I asked why it was so hard to make sure before an order was handed to anyone that each item couldn’t be verified in the bag and got no response other than they were short staffed. I did only see 3 people there but if it’s that bad shut the doors and be done. Don’t cheat your customers out of food they paid for!!!

Never the most pleasant experience here, every time I come through I feel I’m a bother to them but this last time was kind of the worst, I asked for the strawberry pie they said it was gonna be a 7 min wait and I agreed… I get the pie say thank you nothing said back. Get half way home and get the pie out and this is what I see.. broken smashed and inedible unless I have a spoon. You can not convince me this wasn’t intentional how a freshly fried pie gets this smashed without someone doing it on purpose is beyond me. Yes I made sure I had only grabbed the upper part of the bag and it sat in the seat next to me unharmed. I tried calling and they refuse to answer the phone so I’m just done with this location as it’s the only one I’ve had constant issues . I guess asking them to fry this pie r