Arby's

This review is specifically for their new sous vide WAGYU burger (yes it has come to this). I haven't been to Arby's in a couple of years (not that there is anything wrong with it/just not convenient to where I live). But I am out waiting on a family member at an appointment and up pops a news feed that tells me that Arby's has an item they have never offered and it is available starting today for a limited time. So me being the grubber that I am had to click on the click bait. Turns out it is a burger. Big deal....but I keep reading and it is a Japanese Wagyu burger prepared sous vide. For those wondering I will encourage you to research now. I have friends that swear by it and say burgers and steaks are never quite the same once you go sous vide. At that exact moment I find myself near a

Customer service was wonderful! Food came out quickly, was both hot and delicious. Thanks for a great lunch😊

Arby's is pretty good for a fast food chain. We actually get either the Crispy Chicken combo or the burger. Both are very good. I have gotten the turkey sandwich (club?) in the past. Loved it and it's pretty big, at least for me. Fries always good. The turnovers are stone cold though. For that reason, I don't get them now. But if you ask, they will likely heat them for you. They seem to cook as ordered, so our food has always been hot. But then it's always very late evening when we go. The folks there are always courteous and the food comes out in a timely manner.

Interior was very very dirty. Floor around the dining area was covered in dirt / debris / food remnants. As well as the kitchen floor visible from the customer counter.

I arrived around 545 in the afternoon and for some reason the door was locked. No sign put up, but there were still a couple people sitting inside eating. I wanted to sit down and eat in and not have to eat in my car, so I don't know what the issue is there. Maybe lazy employees? Short staff? I ordered online carry out so I had to jump back in my car and wait in the slow drive thru line. After I was in the drive through line a few minutes, I noticed them putting up a lobby closed sign. That should've been done when the door was initially locked. Food is just regular nothing outstanding. Can't really comment on atmosphere since the door was locked so, it's only get 2 stars for that. Oh and they didn't give me fries with my meal! I was already upset enough but then I open my bag to grab a