Arby's
Utica, NY · Fast food restaurant
- Address
- Arby's, 1801 Genesee St, Utica, NY 13501
- Phone
- (315) 724-0768
- Website
- www.arbys.com/locations/us/ny/utica/1801-genesee-street/store-825?utm_source=google-my-business&utm_medium=organic&utm_campaign=website-link&y_source=1_MjAyMzUyNDYyNC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==
- Status
- Open · Closes 12 AM
Arby's is a restaurant located in Utica, NY. It is one of 215 restaurants listed in Utica. Its 4.1-star rating is slightly below the Utica city average of 4.4 stars. There are 10 photos associated with this location.
About Arby's
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it... More
Hours
| Friday | 10 AM– |
Customer Reviews
My family and I stopped here on our way back home from a holiday. Arby's is my favorite fast-food restaurant and as much as I love the Canadian version, our jalapeno bites are no where near as good as the original version, which I can only get here. The staff were very friendly and helpful. Especially the cashier I believe her name is Blu. Thank you so much for such a positive experience.
Condiments were empty, no cup lids in holders. counter that the soda machine sits on was sticky. Floor was dirty and needed to be swept and mopped. No reason why someone couldn't have at least swept and wiped surfaces down. Dining room was empty and only1 car in drive thru
We went to Arby’s this afternoon because it was too hot to be bothered cooking, while waiting for our food which took about 29 minutes to get even though they weren’t busy at all; we watched a young autistic girl running around barefoot; going up to customers and going behind the counter looking for someone (maybe a parent?) A woman would come out from behind where the food was being made and redirect the child to go to the side area of the dining room. One customer made a comment about calling CPS because the child was left unattended for several minutes and the person at the register said no need for that and then left the register to try and get that young girl to sit down and eat some chicken tenders. The child then ran behind the counter still barefoot, and the woman making the food s
From she could not u understand my order. Then struggled with next persons order. Asked my name for the order told het 3 times Joel but yet she loaded my order as Jorge . Then 9 min wait for 4 sliders in an empty and dirty store. The food finally come out and it's cold and the turkey is spoiled ! Girls said bathroom was dirty with sticky floor.
Edit 3/31/24, zero stars deserved 6 months since last order for delivery & this was probably the worst yet. Delivery via grub hub. They used to have one of the best fish sandwiches, no longer, the fish was absolutely disgusting, very very fishy tasting, completely cold, probably sitting around for hours, curly fries cold, hard, beef & cheddar cold, messy. I tried 3x to call this store, but no one would answer, unless you can actually go to this restaurant I would advise against ordering delivery, they just do not care at all, do nothing to rectify ongoing issues and the delivery companies like grub hub or door dash also do nothing to correct these ongoing issues. Reporting these problems to their guest support links also does nothing. I've reported twice, they offer a free sandwich, w
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.