Aroma Joe's Lewiston - Drive Thru & Walk-up Window

I love aroma joes but totally disappointed with this location. Asked for 24oz drink received 32oz and charged for the extra and the lcing on the cake I got my sandwich and the cheese had started to melt but the sandwich was actually cold not even warm. Normally the sandwich is hot and needs to sit for minute which is what I did to open it and it was a hard biscuit with cold to the touch sausage. 😒

I come here often and the people are polite. I very kindly ask for light ice everytime. A drink is 7.45 if I would like light ice I should be able to get light ice. More often than not I do not get what I ask for. Today not only did I not get light ice I would say I got extra. Please listen to your customers and give them what they ask for. My whole 32 oz cup was loaded with ice. I barely got any drink. I dont want to have to drive all the way down lisbon st almost to Lisbon to get my aroma joes. Please do better.

I’m never disappointed with the food and bevs I get at this Aroma Joe’s. They use ethically sourced beans, local dairy products, high quality syrups, and the whipped cream they use is super addictive. Only the Lewiston ones seem to use the special whipped cream. The food and drinks are light years better than Dunkin and usually also better than Starbucks. I appreciate the ability to support a local chain as well.

The walk-up service is never good! Today I walked up, and after ringing the bell I stood in the heat for a solid 5 minutes, seeing girls walking by, before ringing again and then waiting another 2 minutes, finally someone came, to which I said “hello” nicer than I really had to be after waiting so long, just for her to stare back at me and say nothing. This was honestly very disappointing as someone who used to work at aroma joes, there a consistent pattern of new hires that are not friendly. Sometimes I honestly dread the thought of a new hire taking my order over those who have worked there longer such as the girls Jaylan, sawyer, or gabby. Kudos to those girls, always make it a better experience.

Staff is friendly and service is good, more often than not I see morning shifts are heavily understaffed with one person; for the amount of flow through the store. Management/owner needs to do a better job of providing support to their employees. Employees are again very kind and hard working