Auntie Anne's

Customer service and management is terrible. I have an Auntie Anne's gift card that I used just fine recently at another location, and the employees at this Buena Park location couldn't figure out how to use it. Not exaggerating. She was even on the phone with her supervisor and couldn't figure it out. By the time I got fed up and used my CC to make the purchase, my pretzel was cold. I just called back to try and report what happened to a manager, but the employee that answered said there was no manager in, and she didn't know when one would come in. Never coming back here again, I can see why their locations are closing up - why deal with apathy and incompetence when you can get a better snack somewhere else?

Customer service was absolutely terrible. Not willing to accommodate the customer on making a pretzel when the store is still open. Rude staff that is not willing to listen.

Many of these locations keep changing their hours so frequently that the information on Google is incorrect. This Jamba Juice / Auntie Anne's location has had a number of issues since opening. These include consistent timely service, ordering ahead not working in store so you have to wait longer for orders after you get to the location, so it's not just incorrect hours on Google. I think these two products are liked by many, but the combo of inconsistent customer service, incorrect information online, and quality issues (inconsistentlynmade) with food, really diminish people's desire to return after a while.

This place is pretty cool, I love their pretzels, the girls just need to learn some basic customer service skills. They will stare you down and give you attitude when you don't know what to order or when you ask about their deals. If youre gonna come here just make it as easy as you can for them if you want them to be nice to you. I have yet to meet a nice employee. Ive seen them get trained, looks like an interesting place to work.

I took my son to go get pretzel bites and I ordered a pretzel dog. We usually go to the one in Cerritos mall first and last time coming To this location. First they got my order wrong. When I received the food both of the items had seemed like they were sitting out for hours they were very stale. Very disappointing especially being that they are strictly a pretzel place. My son didn't even want to finish half of his order. He told me the only ate the first half because he was hungry. A big waste of time and money