Auntie Anne's

We went shopping today and stopped by to get a quick bite on the Sugar Cinnamon pretzel and some bite-size pretzels. They are delicious and fresh!

Unfortunately, this location has terrible customer service. I was at the cashier, and the app was not letting me login no matter how many times I reset my password. I needed to bring up the code for the free pretzel, and the staff refused to help.

Went to purchase come cinnamon bite blue frozen raspberry drink and a coke and I order in Spanish because that’s how the lady spoke to me (thank the lord I learned to speak Spanish) once ordered got the order wrong then I repeated the order in English and she still got my order wrong so once I asked her repeatedly why is she giving me the wrong items she tells me she hard at hearing because the fans in the back ground. Very poor service no apology attitude and then just to charge you more when they are wrong.

Why are you making your staff work in such a warm store? I was hot just waiting in line so I know they gotta be hot running around working so hard.

I was very disappointed with my visit to Auntie Anne’s. The service was very poor. The lady behind the counter working had poor communication skills. She met me on one side to pay but then she moved to the other side for me to pay. After I paid I had to find and locate my own bag with the pretzels. She didn’t hand my food to me. After eating a few bites, I realized the pretzel wasn’t fresh.