Auntie Anne's

On December 11 at approximately 3:00 PM, we stopped at Auntie Anne’s and ordered a plain, unsalted pretzel. We clearly requested that it be unsalted, and the employee preparing the pretzels informed us it would take about 30 minutes. When we returned after the stated time, the pretzel had been salted. The employee then attempted to place the blame on the cashier, despite the fact that we clearly heard the cashier relay the unsalted request to the cook. The employee agreed to remake the order and stated it would take an additional five minutes. While waiting, we observed the employee engaging in personal conversations with a coworker and appearing distracted and agitated. After approximately seven minutes, I asked whether the pretzels were ready. When they were removed from the oven, they

I am writing to report an incident involving one of your managers that I experienced on October 19 at the downstairs location .During my visit, the manager raised their voice and yelled at myself in a very unprofessional manner. When i calmly asked to know the manager supervisor , the manager responded, “My manager is my manager,” and refused to provide any further assistance or help resolve the issue. This type of behavior is completely unacceptable for someone in a leadership position. A manager should de-escalate situations and provide respectful, helpful service — not make the situation worse. I was left without support or a resolution, which reflects poorly on the company’s values and customer service standards.

Usually crowded and very slow service . Takes 15 mins in the queue .. and most of the times they have the same pretzel, the ones that they can’t sell much :) hardly have jalapeno or almond …. My kids like the mango drink though. Perfect mall food.. average and expensive.

Great choices of desserts , this was the first one I’ve been too that had churros. Line was long but it went fast .

2pm on a Thursday I asked for an almond pretzel, the lady says we dont have any. I said ok I'll wait how long does it take to make. She then points to the dough and says, she just went on break, she'll be back in 20 minutes. Horrible customer service.