Auntie Anne's

Stopped by for a quick bite, and for the SECOND TIME I was served by and encountered with the nasty, racist Philippine Asian female. I’m not saying this for no reason, except that she called my accent “un-understanding” and called me—a white European—an Indian! And let’s face it: if it were vice versa, I’d be on the first page of the NY Post! Even though I am visiting (or even if I weren’t), she had no right, for the second time, to be so rude and nasty—calling out my accent and offending my European heritage. She is a horrible employee and horribly incompetent at anything. I wouldn’t trust her to watch my independent cat, least I would let alone run a food and customer service station! I’m a highly educated woman and I understand that a food stand where she comes from, what is a whatever

Got a bucket of cinnamon sugar pretzel bites. Service was quick but some of the monitors were broken so it was hard to see what was available on the menu. 🥨 The pretzel bites were pretty soft but a bit too doughy I feel. Maybe a lighter bread texture would be better? Still good to have but wish it was warmer!

I am a regular customer and often visit this place with my children. During our last visit, one of the employees made inappropriate and discriminatory comments, saying that I am a “white non-American” while claiming she is a “real American.” This behavior was rude, unprofessional, and made us feel uncomfortable and unwelcome. Such comments have no place in customer service, especially in a family-oriented environment. I hope the management will take this seriously.

I couldn't find the location above the food court in the mall, so unfortunately, I have to leave it at this location. This is in regards to that location right in front of mid entrance by the cheesecake factory. It was bad enough that I paid over $10 for a small cup of stale pretzel nuggets, but to find a hair at the bottom of it. Immediately spit out the chunk I was eating. Hopefully, I won't get sick, but I won't be buying here anymore. I suggest anyone to stay away and buy somewhere else.

One of the team member today refused to give me some water in my flask and she told me that her colleague shouldn’t have gave me water before! Just WATER GUYS! No cups no ice only water!