Auntie Anne's

I had the pleasure of stopping by the Auntie Anne's in Ithaca recently, and I was blown away by both the quality of the pretzels and the excellent customer service. I ordered a pretzel, and when it came out, it was just slightly overcooked—nothing major, but it had a little bit of extra crisp. Without hesitation, the team offered me a free sample of a fresh one to make sure I was satisfied. I was really impressed by how they handled the situation. Not only was the new pretzel perfectly soft and warm, but it was also absolutely delicious—a 10 out of 10! The pretzel was fluffy, fresh, and perfectly salted, just how it should be. The staff’s friendly and considerate attitude really made my experience stand out. It’s not just about the food; it’s the customer service that sets this Auntie Anne

Very bad experience ordered food told the kid, he said 10 minutes since nothing was ready. Told him we would be back in 10 minutes went across to a store , they served the customer in front of me what I ordered then told me it would be another 10 minutes. His coworker asked where the people came from and he said the trailer park. So offensive since I don't live in a trailer park! I was out with my kids trying to have a good day. He said if paid up front they would of served me, there was nothing ready at all I took photos. Then was so rude to me and my 75 year old mom. Horrible service. Kid was rude and disrespectful. I love auntie Anne and this was ridiculous! Fire that kid I'll send photos . We were still thinking about how rude he was 20 minutes later

I went there to get 4 salted pretzels and they only had two. They wouldn't add salt to the 2 unsalted. Their excuse is they were "closing soon" but it was 25 min before closing when we walked up to the counter. :( Last time we went they only had one cup of salted pretzel bites (and no salted pretzels). Tonight they didn't even have those.

Waited at the store, two feet across from a male employee (who I believe is the store manager), for five minutes, and got no service. A female employee came in a few minutes later, and didn't take my order or asked if I needed help either. I just walked away from the store. I went back to buy my pretzel, and asked to leave a review, and I was directed to their app (which is presumably not public). Poor service!!!

cinnamon/suger pretzel was over cook and not fresh i barely could rip off a peace when i bite and then super chewy, waste of money