AUNTIE ANNE'S PRETZELS - KIOSK

0/5 Extremely Unprofessional and Unsanitary Experience The line was ridiculously long, and only 3 of 4 workers were actually in the back eating food while customers waited. That alone raises major sanitary concerns. I was told my pretzel would take 8 minutes, but I’ve been waiting over 30 minutes now. Watching employees eat behind the counter instead of serving customers is beyond unprofessional. I’ve been to plenty of fast-food places, but this one easily takes the cake for the worst service I’ve ever experienced. What kind of pretzel place doesn’t have pretzels ready at 1 PM? Absolutely insane and not worth the time. Honestly, Disney food lines move faster than this. 0/10 would not recommend.

Mylee was so nice and super sweet. She was patient with my questions and had such a great vibe! I don't even really like pretzels that much but this experience has made me want to come back again.

I usually love their mini dogs but they gave me a batch that was extremely burnt! They should not have sold these >:(

Kimberly told us it would take 7-10 min for a regular size pepperoni pretzel nuggets. Checked in after 12 minutes and she told us it was going to be another 5 min. 20 minutes later we finally got fresh pepperoni pretzel nuggets, unfortunately some didn’t come with pepperoni. Seemed irritated we kept on checking for status. I could understand the wait if they were busy or understaffed but they had a lot of people working unfortunately they were busy chatting and on their phone.

Kimberly was the one who took my order for my super excited kids. She told us that they would need to make a new batch and it would be 5-7 minutes. She will call out name when it would be ready. No problem I say. We were right outside because we saw our pretzels in the glass case and let other customers get in line because they were asking if we were in line. As we were waiting, standing right next to the glass case, Kimberly gave that customer my order that we were waiting. At that point I excused myself in the line and said was that the pretzels we were waiting for? She had nothing to say. I demanded a refund right then and there. Based on the previous reviews do not go here. But who checks reviews for auntie Anne's while in mall. I will next time. Boo on you Kimberly. You turned