A&W Restaurant

Me and my boyfriend just went through the drive thru here and it was a ridiculous, frustrating and concerning experience. For some reason what we ordered took like 15 minutes even though they told us 5. They had us pull forward to wait away from the drive thru window, soemone behind us already got their food and needed to leave and they asked us to move to their parking lot, the problem is its a right turn only and their parking lot is on the left side of the building, I told them we can't do that, we would have to drive into on coming traffic and she KEPT insisting that we go there and saying "its ok" I kept telling here its illegal and dangerous then she told us to just drive onto the sidewalk? It was clear engligh was not her first language but I feel like anyone should understand that

Food wasn't brought out for 40 minutes. Went to counter and and they had the food sitting in a bag on a counter for some reason, but left off the fries and Mac and cheese that was ordered. When asked to provide them, was given two fries and no Mac and cheese. The manager never made an appearance to apologize or explain.

Was really disappointed and not satisfied with my large meal and would really like someone to reach out to me for a refund or perhaps a remade meal. They forgot my utensils, so I had to eat Mac and Cheese with my hands. The chicken was extremely greasy and clearly had been sitting for a long time. There was no honey or butter included for the biscuits, which were dry and stiff. Will definitely be open to changing my review if I can get some customer support. Please reach out.

I’m 8 months pregnant and have been craving root beer, so I purchased the $10 A&W mug for unlimited refills. I’ve also used valid coupons for free small root beer floats that were advertised right on the store window. Unfortunately, one employee (Louise) has repeatedly shamed me for using these promotions, making comments that I “drink too much root beer” and that I’m “making the company go broke.” His remarks were embarrassing and humiliating, especially as a pregnant woman just trying to enjoy a simple treat. When I told him his “joke” wasn’t funny, he became defensive and later refused to let me get my refill in a plastic cup—something other staff had always allowed. When I went in to speak with the co-manager (refused to give her name), she brushed it off and refused to share any cont

I ordered a large cheese curds and they mistakenly gave me a regular. They offered to make me my large but I was late to get back to work. Bruce told me he'd be there all night so when I got back a few hours later him and I think Ben (?) ended up getting me my large and a bunch of sauces. Made my night. Thanks guys!!