Baskin-Robbins

My bf and I drove 20 mins to get a tub of Jamoca ice cream and the employee told us “We’re not doing ice cream at this time”. It would make sense if they ran out as Jamoca is a very popular flavor that is often out at other locations. But when he asked the employee why they weren’t doing ice cream (which is already a large part of the menu) all we got was a giggle and an “I don’t know” from her. This makes no sense; either there is an easily explainable reason why or she was just being lazy… We tried to clarify and ask if there were any pre-packed tubs of ice cream but she said that she would check the freezer, disappeared for barely a few seconds and told us that there were none. Horrible customer service, no apology, no goodbye or any type of care in the world. There probably isn’t a poi

I should’ve checked the ratings first. Thanks, BR, for wrecking a childhood comfort food for me. Your mint chocolate chip tasted like someone sprinkled cinnamon all over it, the sugar cone tasted like it had been in a refrigerator with maybe onions, and the 17 sprinkles that the server put on top of my scoop were NOT worth 99 cents, not even when I told him to put more on there (he made an effort, I suppose, with unreasonable success).

“I was really disappointed to find a mosquito in ice cream. This raises serious concerns about hygiene and food safety. I hope the management takes immediate action to improve cleanliness and quality control because this should never happen.”

Wow. I’m surprised this place is still in business. Horrible customer service! I tried to redeem my wife’s birthday scoop and they didn’t have chocolate or cookie dough flavors. I asked for the cashier to cancel the order and she said she couldn’t. I asked if she could call in to a different location so I could still redeem it and she just kept on repeating “I’m not sure about that.” I suggested that I could call myself if she would talk to them and she said the same thing. I have no idea what the owner is doing - this place is horrendous.

Worst location I've ever been to!!! 1) Always a long wait. 2) Never has very many flavors. They haven't had my flavor for over a year now. Only 11 last I checked. You'll find the grocery store has more BR pre-packed variety when comparing this store's pre-packed and scooped choices combined. Sad because I've never seen another location this bad. 3) Even doughnuts are out of stock by the afternoon. 4) Dirty 5) Staff always seems unmotivated. I watched a worker serve what looked like a half scoop to a customer and tried to pass it off as full even if her sister's scoop was obviously bigger (normal size). When her Mom complained, they refused to fix it and insisted it was normal.