Baskin-Robbins

Castro Valley, CA · Ice cream shop

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in Castro Valley
#35
of 94 restaurants
City Percentile
39%
rating percentile
Address
Baskin-Robbins, 20560 Redwood Rd, Castro Valley, CA 94546
Phone
(510) 537-4489
Website
locations.baskinrobbins.com/ca/castro-valley/20560-redwood-rd?utm_source=google&utm_medium=organic&utm_campaign=Yext
Status
Closed · Opens 11 AM

Baskin-Robbins is a restaurant located in Castro Valley, CA. It is one of 94 restaurants listed in Castro Valley. Its 4.1-star rating matches the Castro Valley city average of 4.1 stars. There are 10 photos associated with this location.

About Baskin-Robbins

Visit your local Baskin-Robbins at 20560 Redwood Rd, Castro Valley, CA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations... More

Hours

Saturday11 AM–10 PM

Customer Reviews

★★☆☆☆ 2.0 Reta's Optimal Health & Aging RO-HA · Jan 2026

2 stars because the cake in the box oreo and cookie dough edition tasted pretty good. I highly recommend eating it asap because I ate some left overs ice cream cake the week after and it tasted really bland and not good at all. I should give this place 1 star but 2 will do. I called the morning of to see if they had the Oreo cake in the box in stock. The girl I spoke to said, yes we have 1 left. I said okay, thanks, I'll stop by tonight in the evening to pick it up. The girl said, we can hold it for you if you like. I said that would be great. I gave her my name and she said she'll put it on hold for me. I went in that evening and the two girls that were working said no cake in the box was on hold for anyone under my name. Whoever the girl was didn't put it on hold for me. I was lucky en

★☆☆☆☆ 1.0 Llana Flores · Jun 2023

I went to buy a ice cream in waffle bowl when I finished the ice cream start eating the waffle and it tasted of the stinky liquid with which they clean the place, it disgusted me so much if you go, don't give it to your children without first trying it, it's disgusting. I can’t eat it. my mouth was left with the taste of the chemical

★★★★★ 5.0 Domestic International Business Solutions · Feb 2019

Valentine's sundae very good only 5$ special and well worth it. Delicious flavors with marshmallow topping. Yummy!!!!!

★★★☆☆ 3.0 Regina Bonner · May 2025

Not such a friendly experience for myself and grandkids. We walked in on Memorial Day, no greeting, no how may I help you nothing. So I had to say hello then the two young ladie's became attentive. Any customer should be greeted with a hello and how may I help you. I could have went to another place to spend my money but I chose this location.

★☆☆☆☆ 1.0 Felicia Liguori · Jul 2024

Came in an hour before closing and the staff is clearly in high school based on their attitude and complete lack of customer service. Being young is not an excuse to be rude and act annoyed. They are old enough to be able to act professionally. We came in and the staff was happily chatting to each other but seemed annoyed bc they had customers and had to serve us. Sorry we ruined ur fun? lol. The girl who served me gave me attitude when I told her my order and just seemed very irritated for no reason. She also gave me ice cream that was melted and as a result is not worth how expensive it was.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Ice cream shopCake shopDessert shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.