Baskin-Robbins

I tried to order Pralines and Cream five times over a one and a half week period at this store, a flavor which I've been ordering for several decades from other stores. They were out of it all five times, including on National Ice Cream Day. I finally asked the employee when they were expecting to get more in, and she lied to me and said it was a rotated flavor so she didn't know when they would have it. I have information from Baskin-Robbin's own website that states it is not a rotated flavor and is available all year, which has been my experience, as well. More often than not, since this store opened near me, they are out of this flavor, which is a staple flavor. If the employee didn't know whether or not it was a rotated flavor, that's no excuse to just make something up.

Well, hate to do it. But they need to improve. I went just after 8:30pm last night. (3/31) and I got one of the worst customer service experiences I ever had. Went in to pick up some ice cream for my family. They wanted cookies and other cream ice cream. Or cookie something. I was told they have nothing with cookie left. That’s okay. My other order was for a banana split. They told me they didn’t have bananas. That’s okay. I call my wife and kids to see what else they want. One settled on 2 scoops of something else. They had that. While the young man is making that, my other child asked if they have another ice cream. But another young man starts taking the ice cream away to put up for the night I guess. I asked are these are gone?, he answered they are getting ready to close. They put the

I was so excited to have an ice cream place walking distance from my house. Took the family there, and we did not feel welcome. Were rushed for whatever reason. I rather drive & get better service elsewhere. With inflation, we don't go out much, but when we do, we expect to be treated like they want our service and this place just did not act like they even wanted to be there.

Charging 75cents for a cup of water after purchasing $20-$25 worth of ice cream. You guys must be kidding me, ever walked in a restaurant where they charge you for a dish and also how much water you drink? Grow up!!! Also, you are not the most honest people with the size of the icecream scoop. Ordered a brownie sundae 2 scoops and yet the bowl was half full.

I was craving a milk shake. Not mint flavored milk. So runny and the older gentleman says, no it isn’t, lifts the cup and it leaks over the counter like milky cream. Then a young gentleman tries to hand it to me with milk running down the side of the cup. Thank goodness Tina was paying attention. I would give her five stars. She remade it and made me a milkshake.