Baskin-Robbins

I USED to visit this Dunkin / B & R often but will NEVER go there again. The workers there are nasty! There is NO customer service at all. I asked to speak to the manager and the woman refused to let me do so. She indicated that the manager wasn't interested in speaking to me. She even said she didn't care if she was going to lose my business. I called the corporate office to make a complaint and was told I would receive a call in 24-48 hours. I did not. I called corporate again and was told they are sorry and would escalate my complaint and I would get a call back in 24 hours. I did not! I called a 3rd time and was apologized to and told that my complaint was being escalated to the top level and I would absolutely get a call from the franchise owner. It has now been a week since the 3rd c

These Baskin is the worst for filling scoop of ice cream. They 20% lower than usual store I been. How dunkin franchise allow them and put no restriction on store.

I came into the shop hoping to get some ice cream as I have been a life long customer at numerous locations. Unfortunately, the staff did not seem to understand what a peanut allergy (or any allergy) is— along with how to accommodate it. Refusing to, at least, clean off the scooper. Then offering me a Reese’s ice cream after telling the employee multiple times that my allergy was to peanut. This issue needs to be resolved so that those with allergies are able to continue safely eating and enjoying Baskin Robbins.

I’ve been coming to this location for a long time. They always have what I need and my ice cream is always perfect. The restaurant is always clean and sanitize and staff is always really nice.

My kid ordered 2 two scoops of ice cream, gives two different flavors. Guy at the counter gave him one scoop. I realized it after I paid. I tell the guy he messed up and ask for the second scoop since he messed up. He gives me the second scoop and then tries to make me pay full price for a second scoop (so $4 each instead of $6 for two scoops). Even though it was his error, I didn't expect the scoop for free, just as much as it would have been if he'd done the two scoops like he was supposed to. His only response was that he didn't hear, so it was my kid's fault, not his. He made a simple mistake and did nothing to try to fix it.