Baskin-Robbins

Since the new owner took over apparently she can not get her orders for her ice cream in on time. Week after week they are out of Baskin Robbins more popular ice creams! I have been a loyal customer for years but may have to switch to other business Also tonight the music was so loud I felt like I was screaming my order to the employee.

We came in at 9:50pm. on Monday 7/15/24 in the store and asked for Cherry Jubilee to be served. The ice cream was in the gallon or box there, but the girl who worked there refused us to serve. Hopefully, the owner or the manager will take note of it and put lazy employees in check. Won't be back even though I'm local. Bad service, lazy employees. Many flavors were put out, and they wouldn't open them. There is safeway right across. Hopefully, we can find some flavors there. Just don't understand what these employees get paid for if they can't perform their normal duties.

I ordered the Mystical Mermaid Cake a week ago for my 12 year old for pick up today. I want to say that the customer service on the phone was amazing. The website showed that specific cake not being available at the dixon location. The young woman on the phone was incredibly helpful with taking my order over the phone as well as helping me with the different options and choices available. She was very patient with me!! We decided to go with green writing, the same green on the cake. These folks definitely know what they are doing and have the vision! We decided on a chocolate chip 🍪 dough ice cream cake. My daughter absolutely loved the cake. Oh, and wow was it amazing!!! Thank you to the entire staff at the Dixon Baskin Robbins, especially in the times we are in!!

This used to be a nice baskin robins with good customer service. The last three times I have went the customer service is terrible. You order a milk shake and they are just milk with a little flavor!! When you say something they don't care. You have to pay more money to make it a normal milk shake. Their attitude there is terrible. Do not go there you will be disappointed!!

Customer service here is great.. but lately it has been such a long wait time in drive through with only 2 people on shift. The higher ups should have at least 3. The drive through wait time has been about 15 minutes each time. Really becoming an annoyance.