Baskin-Robbins

I love this location because they actually let you have a sample prior to deciding which ice cream to purchase. They have everything in this location, ice cream & cakes & pints (to grab and go) and other delicious treats. Staff are friendly and helpful and greet you with a smile. The only reason I removed a star is sometimes the ice cream freezers (where they get the scoops to make your ice cream) are left open. I have had a few experiences where the ice cream was so soft that the ingredients had melted together. I realize sometimes the ice cream can be hard to scoop - so they try to soften it a bit so they can scoop it easily, but once the separated ingredients merge together, the flavor of the ice cream is awful.

Aloha, unfortunately I wasn't able to have a great experience because everything was being put away at 9:37 pm, and they close at 10 pm. I asked about the galactic brownie and cookie monster, and she said it was sold out, but it looked as if the employee placed it on the cart to be put up. If you close earlier, please inform your customer about this, because gas is too pricey to be going somewhere and not being able to have it. Please, do better for the sake of everyone's time. Because now off days it's precious.

The kids working here are so patient and polite. We super appreciated their help in getting our orders out. The place was clean and the a/c was on blast--very refreshing on a hot afternoon.

It says 10am in the google but in the store its 1030am they open. So we have to wait. Please adjust the time in here so people don't have to wait.

Mililani baskin robbin has terrible customer service and bad quality shakes but this store is the opposite... extremely nice even tho it's busy and made the best shake