Baskin-Robbins

Palo Alto, CA · Ice cream shop

Rating
4.3/5
★★★★☆ 4.3
Reviews
20
Rank in Palo Alto
#63
of 230 restaurants
City Percentile
49%
rating percentile
Address
Baskin-Robbins, 2615 Middlefield Rd, Palo Alto, CA 94306
Phone
(650) 327-1636
Website
locations.baskinrobbins.com/ca/palo-alto/2615-middlefield-rd?utm_source=google&utm_medium=organic&utm_campaign=Yext
Status
Closed · Opens 11 AM

Baskin-Robbins is a restaurant located in Palo Alto, CA. It is one of 230 restaurants listed in Palo Alto. Its 4.3-star rating matches the Palo Alto city average of 4.2 stars. There are 10 photos associated with this location.

About Baskin-Robbins

Visit your local Baskin-Robbins at 2615 Middlefield Rd, Palo Alto, CA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations... More

Hours

Saturday11 AM–10 PM

Customer Reviews

★★★★★ 5.0 Qihua M · Jul 2022

We order ice cream cake every year at this Barkin Robbins for over a dozen years, the kids love the ice cream and theme decoration, and the adults like some not so sweet dessert at the end of a BBQ+Potluck annual summer gathering among a dozen families and friends. We usually one day in advance and pick up the cake around 5-6pm on the day of party. If the child likes a particular theme for decoration, you might want to check out the options a few days earlier, just in case the kits are not available and the store has to order from somewhere else. cheers!

★☆☆☆☆ 1.0 Nay T · Jul 2024

Terrible customer service. When I asked if they had ripe bananas for my banana split the girl behind the counter gave a dirty look and said no. I asked if they had peanuts instead of almonds for my banana split, and she again said no with a mean face. First off, what ice cream place doesn't carry peanuts for their banana split? And their bananas were more green than yellow. Also, it's the smallest scoops I've seen at any location. On several occasions at this particular site, the cashier ( a few times it was a girl, and once it was a guy) charged me a higher price than what I was told for their tub of ice cream. I discovered upon checking my receipt I was charged for a different flavor. Next time I’ll look at my receipt before leaving.

★☆☆☆☆ 1.0 Vlogsoryx · Apr 2024

This is so not fair! The lady at the counter was trying to trick us by charging too much. The screen showed $5.99, but she sneakily changed it and added a more expensive ice cream! It's just mean and sneaky! And they even said they'd take my coupon, but when I got my ice cream—the buy one, get one free one—they didn't even use it. And the ice creams were like the tiniest I've ever seen at Baskin Robbins. It was so wrong! I'm giving this place zero stars! Their service was unfriendly, like they didn't even want us there!

★★★★★ 5.0 bel c · Jun 2025

the ice cream here is so good and creamy, very very cheap for price and any chocolate flavor here is 👌

★★★★☆ 4.0 Dale · Sep 2018

Loyal customer for 10+ years and always happy but the past few times I've been here the ice cream was WAY less cold than it should have been, melting immediately and feeling much too soft. At first I thought the freezers were broken but it's been consistently melty.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Ice cream shopCake shopDessert shop

Top Restaurants in Palo Alto

NameRatingReviews
Kappo★★★★★ 5.020 reviews
Pizza Guys★★★★★ 4.920 reviews
Kali Stanford★★★★★ 4.820 reviews
GK Pastry★★★★★ 4.820 reviews
CRUST Sourdough Deli (Palo Alto Square)★★★★★ 4.820 reviews
Driftwood Deli & Market★★★★★ 4.720 reviews
Tong Sui Desserts & Drinks (Palo Alto)★★★★★ 4.720 reviews
Cloud9 Coffee★★★★★ 4.720 reviews
CloudChef★★★★★ 4.720 reviews
Marugame Udon★★★★★ 4.720 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.