Baskin-Robbins

My only experience with this store was pre ordering a cake off their website for our family Thankgiving. We ordered a turkey cake in the seasonal flavor of pumpkin cheese cake with a custom message ontop that translated to "Happy Thanksgiving" I ordered it about a week before Thanksgiving to be picked up the night before the holiday. The afternoon of pickup I called to make sure the words were capitalized and was told that the people who do the cakes have left and our order was already completed and no changes could be made. Imagine my frustration when I arrive to pick it up and ask if I can get some extra frosting to fix the mistake and am instead told that they don't have my order at all due to the seasonal flavor being out of stock. They had the opportunity to tell me earlier that aft

Zero stars. This store completely fumbled my son's birthday. Ordered our ice cream cake several days in advance to show up this morning and be told that they don't have it. And no one wanted to take responsibility - or issue an appropriate refund. Not the store manager, or the Baskin Robbins phone-based customer service (45 minutes on the phone!). Insprire Brands continue to miss the mark, especially their Baskin Robbins / Dunkin combo franchisee stores.

Here to leave a bad review and see Nothing but bad reviews.. who is operating this place? Seeing so many bad reviews my story is a waste of time to explain if the service has been this terrible. I’m just glad I didn’t spend any money and the women was rude off the rip..

I came to this establishment twice on 12/21/25 and 12/23/25 both times they decided to close the store early but was inside doing nothing. I even asked what time they closed and the employee replied midnight and I said right, it’s 20+ minutes until then. They did not care at all. I only wanted ice cream, very rude!

they didn't have any of the flavors on the website and would not process a refund. Why they would let us order something when it was not in the store is beside me.