Baskin-Robbins

Ordered a cake on December 29th for pickup on January 16th. Called on the 12th to check on it just to make sure all was good. It had been "made" already and was ready for pickup. I thought that was odd, but it didn't seem crazy. Still picked it up on the 16th and served it the next day. It was completely freezer burnt and the ice cream was straight ice crystals. Cake was as dry as a bone and tasted like one. It said right on the receipt they "prepared" it on the 29th. So God only knows how long that cake was already sitting in a freezer case before they simply put the photo I sent on it and put it back in for another 2 and half weeks. I paid like $77 bucks for this and it was inedible. I guess I'll just take this as a learning experience and never in my life go to another Baskin-Robbins.

I ordered a cake online and it was only giving me the option to pick it up at 7:10pm so i called to see if i could make it earlier and i'm glad i did because the gentleman on the phone told me the ice cream i chose was out of stock (idk why it still let me pick it) if i hadn't called i wonder if they would have reached out to me? He was very nice about it and very nice about changing the time so i do give him credit there. Now when i picked the cake up, the colors looked like they "melted" like it had been sitting out for a little while then put in the freezer? The colors were totally off & the balloons looked like huge rain drops. The cake tasted very stale. Overall it was a huge mess & i should have stuck with a regular bakery.

Great place to order custom made photo decorated ice cream cake! Very friendly service and clean store. Will come here again for day trip with my fiancé! Thank you for making his birthday special! He LOVES his birthday cake!!!

Service is really good, arrived and a kind young gentleman (I wonder if he was the manager, wish I could have gotten his name) was ready to help us out. Cake was delicious, you made my daughter’s bd a success, thank you so much for the coffee and the donut as well!

I have ordered so many ice cream cakes here. Never a problem. Until my custom cake wasn't there at pick up. They either never made it or someone picked it up...who happened to have the same name? I had to take a ready made cake with an additional ice cream pie for the price of my custom cake. I was told they will speak to the store owner about compensation but it has been 1 week and never heard back.