bb.q Chicken Lowell

I’m a big fan of this chain and order here pretty frequently. Having worked in the restaurant industry for several years, I understand people make mistakes. What was surprising and disappointing is the lack of accountability and willingness to try to make the situation right. I ordered a Large Secret Sauce Wings for take out. Once I got home, I discovered that they forgot the sauce. Called and spoke with Caleb. His customer service was the epitome of “I’m just here to collect my hourly pay” aka I don’t give a shit. When I asked “can you give me a refund / what can you do to try to make it right?” he responded with “Um, nothing. Since plain wings are the same price, you got what you paid for except the sauce.” Coming from an employee at a place called “bb.q chicken” I was kind of speechless

I love bb.q chicken and have been spoiled at the one in Quincy. I had ordered twice from the Lowell location and they have been disappointments. My first order, I ordered the Rose Ddeok-Bokki and got the Mala instead. I know the taste between the two but I prefer the rose. And I was like whatever, it’s fine. The second time we ordered, they did the exact same thing, Mala again. But this time, all they gave us was just the rice cake. Where was the fish cake???? The chicken was good but it didn’t feel like it was recently made. I’ve noticed that if you don’t tip “well”, they don’t give a shit about your order. I called them about the second order and told them. The guy said he will have the manager call me back give me a refund and I haven’t gotten a response. It’s been weeks. I also file a

The chicken was so amazing spicy sweet crispy I love it my first time eating from bb.q I also had there sweet potato fries they was pretty good I wish there was a little bit more crispy, but overall Everything is definitely a 10 out of 10 and I will buy again.

from this place, only to be deeply disappointed. This isn’t my first time ordering from here — in fact, I’ve been a regular customer, often buying both types of chicken once or even twice a month. But today was a complete letdown. When I opened the box at home, the chicken looked worse than what you’d expect from a random local joint. The texture was dry and tough, as if it had been fried days ago and reheated multiple times. It was honestly inedible. I’ve never felt this upset after bringing food home. If I lived closer, I’d seriously consider bringing it back. Needless to say, I won’t be ordering from here again. As someone who has supported this place regularly, this experience was extremely disappointing.

Ordered take-out for pick-up. Arrived on time and not only was the food not ready, it didn't even seem to be started. They told me 10 minutes on it, but it took over 20 to get out to me. In that time two other take out or door dash orders went out, one door dash guy was waiting around for his pick up and only one dine in couple came in so it's not like the place was swamped with orders. The chicken and fries were quite good when I got home which is consolation, but the sauce on the tteokkbokki was pretty thin and watery, not great. Honestly not sure it's worth it when I could literally have driven to Malden and back quicker than this took from order to getting my food home.