Best Western Galena Inn & Suites

We absolutely love this hotel. We stay every time we come for vacation in Galena. The pool is heated and has a neat opening to swim in your choice of the indoor or outdoor pool which is tons of fun for the kiddos during winter. There's also a hot tub! Breakfast is fairly basic... waffle maker, hot coffee, milk in the fridge, yogurt and a few other things. The staff is friendly and helpful. The rooms are spacious, clean and comfortable. I do wish that the TV worked... every time we have gone, we have had to sign into netflix because we can't get service to the TV but we aren't on vacation to watch TV........ can't complain much!! Galena is a beautiful place to visit and we are glad to have found this wonderful hotel. Your own provate entrance, jucuzzi in the room and a warm breakfast...

Went to have a romantic anniversary trip with my wife but this hotel was so awful I wish i would have just stayed home. Checked in and the lobby area seemed okay. Went downstairs to the expensive under the sea suite and before we even got the the room I was already dismayed by the overflowing garbage can at the lower level entrance and the unsightly state of the hallway, most of the ceiling tiles were sagging from water damage and in bad need of replacement and multiple dehumidifiers were running in the hallway. ||Upon entering the room we were greeted by a trash can that had not been emptied always a great sign of the cleanliness of a room. The fish tank seemed rather dingy and there were multiple lights out in the room as well. Also don't count on the clock in the room for knowing what t

We had a great stay here and the large hot tub in the Oriental suite was great and so was the double shower. Loved the personal balcony that overlooked snowy woods. It was an amazing experience because it was -2 degrees that morning and we enjoyed the heated pool and were able to swim to the outside area and enjoy the winter stillness and beauty while submerged in warm water, but then swim back into the pool house where it's warm. Very cool experience. We did not try the breakfast so can't speak to that, but everything else was great. It was clean and enjoyable, but it does show some age and wear. Like some of the tiles in the pool were cracked, etc but overall great stay and great value.

Positive: Location. Not in town, but a very short drive ( a couple minutes). Negative: We liked having a balcony to sit on, but wish it wasn't facing the parking lot. I know not all rooms can face the back, but now that we've been there, next time I would try to request the back side facing the trees.

The Themed Rooms are the experience, some unexpected surprises in decorations made the trip even more exciting than anticipated. Accommodating with extra towels and blankets was much appreciated. Pool was nice and heated. Breakfast omelettes were good. Great experience, will be coming back!