BIGGBY COFFEE

Great coffee with a personal touch! Doesn't feel like a brand company, always friendly, maximize discounts, give coupons/promotional price. Never shopped anywhere where they showed how much they care especially this time of year. Got my favorite matcha and was given a signed Christmas card from all the employees! So touching. Thank you all and I appreciate you! Merry Christmas and God bless you all.

I love biggby, I’ve been going since shortly after they opened their Lexington location. I’m not the biggest coffee fan, but I love their coffees and energy blasts! Great flavor, all types of combinations to meet anyone’s flavor palette. Amazing donut holes that rival Krispy Kreme. I have not been disappointed by anything I have tried on their menu, I absolutely love the frozen caramel apple cider seasonal drink (please if you see this make it a standard drink so I don’t need to go feral every year) the customer service is always great and they have the most friendly staff! I highly recommend trying Biggby if you haven’t yet!

This used to be a wonderful establishment, but the atmosphere has shifted entirely since Sue joined the team. I genuinely dread visiting this location now because of her consistently hostile demeanor. Whether you're trying to use a valid coupon or a military discount, you're met with blatant judgment and 'nasty looks.' Most concerning is her aggressive attitude regarding tips; if you don't meet her expectations, she makes it clear through her behavior that you aren't welcome back. Even if you approach her with nothing but kindness, Sue remains inexplicably mean. It’s a shame to see one person ruin such a great spot.

Love the coffees and drinks and usually love the staff. Past few times I've been by there's an older lady with a less than pleasant attitude. I understand everyone has bad days, but after a few encounters I steer clear now just to keep from having to interact with her.

My wife has been a loyal customer at this Biggby, especially during her pregnancy, and usually loves the drink they make for her. But the experience she had on 11/15/2025 was extremely disappointing. The employee at the drive-thru always asks, “Would you like to leave a tip for the girls?” which is fine. Sometimes we tip, sometimes we don’t. But when my wife politely said “Not today,” the employee responded with a very rude “Really!” before shutting the window and walking off. When my wife calmly asked why she reacted that way, the employee claimed she was “saying it to herself” and closed the window again. My wife asked to speak with the manager, who listened but only responded with, “Oh, I’m sorry,” with no explanation, acknowledgment, or assurance that the issue would be addressed. It