Blake's Lotaburger

I had a really frustrating experience here. First, they gave me the wrong order. I went back to fix it, and when they handed me the “correct” order, it was still missing a sandwich. I had to go back a second time just to get the item that should’ve been included in the first place. When I finally opened the food, it looked like it had been stepped on and tossed around. Everything was sloppy — sauces were everywhere, the packaging was a mess, and nothing looked put together with any care. The large fries they tried to upsell me on (without even asking what size I wanted) were all broken pieces. I didn’t have a single full fry in the entire container. To top it off, the sandwich they forgot in the first place was supposed to be a chicken sandwich. When I bit into it, it was actually a fish

I didn't realize I had left a review, and it was one-star at that. I must've clicked something on my malfunctioning phone without realizing it. Uf, sorry for the panic. Now I am leaving an update. Everything was great. It was nice to be able to get a warm, tasty meal for under $10, and quickly. I used the drive-through, which had a fine atmosphere. The staff was kind and courteous. No complaints.

They served my mom and me RAW BURGERS, and almost stole my money through the transaction. I will never return to this location, or possibly Blake's altogether, ever again. I would give 0 stars if I could. I ordered online and arrived to pick up my order about 40 minutes before they closed, so there should not have been any rush making the food. I asked the cashier if everything was in the bag and he said yes. I get home and we are missing a bowl of chile. The worker clearly did not check the bag and then lied to me. I tried calling the store to get a refund on the chile (about $6 with tax). The phone line claimed that the store was closed (lie #2). I drove back to the store, where they were still open and serving food. I waited in the drive though again and got my refund. He said they we

Busy for a grand opening but the line moved along. Has been a long time since visiting a Lotaburger. The burger was very good and fresh. Had green chili on my burger and was pleasantly surprised with the heat and flavor!! The tenders were also fresh and hot. The breading on the tenders is a bit thick but still delicious. Ordered the seasoned fries and they were fantastic!!!! The strawberry shake was also very delicious. Glad to have this option here and look forward to many more visits.

We ordered four burger combo meals via mobile app, picked up the food and came home and saw we are missing a burger. Went back to the store and showed them the order and receipt, they handed us a bag and we left. We opened the bag to find a frito pie and no burger we ordered (that was for my daughter). We called the store and spoke to Tiffany, Tiffany was immediately rude and handed the phone to Rodrigo. Rodrigo did not offer any type of resolution and stated “just rate us on the app or call your bank” no apologies, or curtesy, just plain rude. We loved LOTABURGER but sadly won’t be going back again. This has happened a few times before but there was always a super nice employee that always had a resolution. Maybe it was just plain bad luck this time with the order but the employees who we