Bojangles

My husband went in and ordered lunch for us. There was a young man who was clearly new and working to learn the systems. No issues with that… That’s understandable. My husband was asked several times what his order was and he told the worker that asked. My order was a Bojangler meal with rice and fries. Somehow my order got substituted with a thigh and just a piece of fish. There was no complete sandwich in the box. Additionally, the fries and piece of fish were not cooked fresh. I don’t think that should be a negotiable. We live quite a distance away, so going back was not an option. I’m not sure how this translated into the order that I asked for. My piece of advice would be as with any restaurant double check your order. We were in a rush and we did not do that and ended up missing w

I want to take a moment to recognize Guadalupe Espinoza, the cashier at this Bojangles in Covington, GA. 5155 HWY 278. From the moment I pulled up and heard her voice, she was calm, patient, and genuinely comforting. The entire experience felt smooth and easy — no rushing, no attitude, just professionalism and care. I watched her prepare the food, and everything was fresh and done right. What stood out most was her demeanor. She didn’t give off that “I don’t want to be here” energy you sometimes run into. Instead, she was naturally calm and naturally calming, and it made a real difference. The food here is usually good, and the service is often decent, but it’s sometimes paired with attitude. Guadalupe had none of that. She was marvelous, and employees like her deserve to be noticed and

The cashier was awesome. She got me to try a jalapeno style sauce I'd never seen before with my three-piece supreme meal. That jalapeno sauce was off the hook. I'm so p

This location has gone downhill significantly over the past few years. Breakfast service is especially poor—arriving before 6:00 a.m. is a gamble, as the restaurant is often not ready to open on time. The morning staff consistently appears unprepared. While the food is decent during lunch and dinner, service is extremely slow. On multiple occasions, I could have gone next door to Applebee’s and received my meal faster. This location needs serious improvement in both staffing and efficiency.

Stopped here thinking it would be a quick bite while we were driving out of town. It took 25 minutes to get our food. It was hot and tasty, but I could have had faster service at Applebee's next door. This is supposed to be fast food, it was nothing but slow.