Brilla Coffee - Natick

This is the most disgusting coffee product I’ve ever had. It tasted burnt and bitter like it was filtered through a sock. The women working here had a poor attitude that was as equally if not more worthless than the coffee.

I buy the coffee from Brilla everyday, as it is far superior to any other coffee in this mall. Lucas makes my coffee most days. Knows exactly what I want before I order and serves up the best cup of coffee with a smile always! The great tasting coffee and the wonderful service is why I only go to Brilla now! Thank you Lucas😄

Love this place the coffee is delicious I always get a caramel latte when I get coffee and man was this one good way better than dunks definitely make sure to stop and try it out and the guy that works there is super nice

Very disappointing experience. This café is misleading its customers. I was charged $6.50 for a small cappuccino, which is completely unreasonable — especially considering it was made by an automatic machine, not a proper espresso machine. What makes it worse is that the café actually has real coffee machines, but chooses not to use them.

Rude cashier today. I asked for a pumpkin spiced coffee, then I noticed that they were using the cheap flavorings. I tried the coffee when it was given to me and I told the woman I really did not like it and if I could just get a black coffee since their flavors were bad. She said no. She was not willing to give me another coffee when I didn’t like the one I got. Every other store/restaurant will always redo an order.