Bruster's Real Ice Cream

Your website states that this location closes at 10:00 PM. When I arrived at approximately 9:52 PM on Friday, March 6, the employee at the drive-thru window informed me that they were already closed. Two cars, including mine, were turned away before the posted closing time. If the posted hours say 10:00 PM, customers should reasonably expect service until that time. Turning away customers early results in lost business and creates a frustrating experience for people who made the effort to come before closing. I recommend reviewing staffing practices and reinforcing that the location should remain open and serving customers until the posted closing time. Consistency between advertised hours and actual service is important for customer trust and for your business.

I ordered a coffee icecream in a waffle cone and the icecream was tasteless. I told the associate i had ordered a coffee icecream as it was white with black speckles in it, I thought they may have just given me the wrong flavor by accident. They said that it was the coffee icecream and said 'yeah it looks weird'. After attempting to eat it I just threw it away as it tasted like plain cream with no flavoring.

I came in around 3:45 in the afternoon, and Antonio did an amazing job helping me pick out the flavor that I want. I had a really great experience at the Brewsters today! Antonio is such a sweetheart and was patient as I tried to figure out what I wanted and help me set up a rewards point account as well! From what I could tell, this place is kept very clean and up-to-date! I’m definitely a happy customer, especially with this new brookie flavor!

Came in for customer appreciation.The service is always 10 out of 10.The food is ten out of ten and it keeps me coming back.

I had a great overall experience. The drive thru was slow and dragon fruit flavor was not available during my visit.