Bucciferro Family McDonald's

Went thru drive thru and made an order also stated we had a mobile order They said we had to go around thru the drive thru AGAIN to get the mobile order We asked the guy at the 2nd window if he could possibly hand us the mobile order He told us we had to go around the drive thru again or could come in. I walked inside, they refused to hand me the mobile order and said I HAD to go thru the drive thru Then we go back to the drive thru and they tell me the order was canceled cuz it was after breakfast! Manager refused to help Wouldn’t give us the order Wasn’t trying to refund Wouldn’t even give her NAME!! I think whoever owns this dump should train their ppl better!!

2 out of my last 3 curbside orders I have had to go in and get my food, First time I waited 30 minutes and when I received my food order it was missing items. This last time I waited 10 minutes before I had to go in, the ONLY thing I ordered was a Large Coke with No Ice, You can't get an easier order than that, It should have been out in a minute or two, yet I had to go inside to get it after ten minutes. Staff needs to be MUCH better trained!!!!!! This location is NOT recommended!!!!!

Like every other Buccifero family McDonald's, do NOT show up after 9:00 p.m.!!!! You will wait more than half an hour in the Drive-Thru !!!! Highly avoid for food delivery like uber and doordash.

This is by far the worst McDonald’s in Illinois. The staff is extremely rude & when asked to speak with a manager the rudest person in the restaurant is the one claiming to be the manager. I would rather drive 2.5 miles to the next location then ever deal with the ignorant staff here. They really need to retrain these people or close this place down. Not to mention they don’t repeat the order back or give u a total. Then proceeds to argue with me about what I ordered after she messed my order up.

Constantly messing up orders, lazy and slow staff, it makes me want to avoid all Bucciferro McDonald's, which is almost all of them in Rockford. 11:30pm Im sick, I've worked 8 hours, I pull up to drive thru with a code, Im told to hold, THREE other cars get there orders taken, whom arrived after me. I pull to window, just to be told I need to go through drive thru!!! Then to tell me they dont have the items ordered even though the mobile app let me order them! So why not cancel the order or call me!?!? Never again will I order from here for sure, the cherry was the worker who called me a jackass for making her wait for my order to be cancelled, you coulda been playing catch up boo for them 10 other cars behind me, id have used me as an excuse if I were you 👀🤷🏽‍♀️