Buffalo Wild Wings

I was at the Tiffin location for lunch, the first time I've been to a BW3 in 30 years (when I lived in Cleveland). I was pleasantly surprised how nice the place was. The server (Jamie) was incredibly personable and incredibly attentive. My burger and my fiancé's chicken salad were amazing. Definitely will be on my go-back-to list.

I will start by saying it was a busy lunch and only server and one bartender working. My problem is with the completely failed management. I watched Jeremy the general manager walking around and clearing a table here and there. He moved at a pace a turtle could move faster, and he had a look on his face like he would rather be anywhere than there. He didn't do one thing to try to help the customer experience. The kitchen manager wasnt much help either. The wings and burger we got were hot, however the sides were ice cold. Over all wont be back to such a poorly run establishment. I will add the general manager had his truck parked right in front of the door in the space marked for no parking to allow the handicap spots on each side to have room to get out of their vehicles.

How a sports bar can be so unaware of it's clientele is beyond me. The service is atrocious. We have come here three times in the last couple of months and the service is always the same. Terrible. This is our last visit for sure. The waitress never checks in. And it's not just one waitress, it is multiple. I have had to get up and find someone just to request something as simple as silverware. And that was after waiting over 10 min for our server to show up after already being gone for a hot minute. This happened on two different visits. There is ALWAYS an error of some kind with the order. This is not because of alterations to food or anything. It's just basic stuff like the drinks we ordered. They also care little for the games that are playing on the TV and we are treated with obvious

Went for dinner on New Year’s Eve. The dinning room was not busy at 5pm. It took forever to get our drinks for a party of nine , most of us had pop. Once our order dinner order was placed, again it took forever. Once our food was delivered it all was either cold or they forgot something. The kitchen is managed poorly. Either you prioritize your customers who actually come into your restaurant or the to go orders. Figure it out because you are doing a less than poor job at both.

Where do I start, the “Manager” Skylar was slamming glass carts into the kitchen, degrading employees in front of customers, I was one of 10 people in the restaurant and they “forgot” to make my food. I asked the bartender what happened, they just put their hands up and said they just have said screw it. The bartender did not ask if I would like for it too be made , I proceeded to the bathroom (please use caution touching the handle to the door been months since it’s been clean), I than witness the 2 line cooks and manager watching videos on the cell phone on the cooks line. So not only did I not receive my food with LITERALLY 6 guests in the building. I was not asked about or checked on just discounted and had to return home hungry. Thanks for the experience.