Buffalo Wild Wings

Super Bowl night. I place my order of 30 boneless wings, pick up at 5. At 6pm I open my order to get them ready, only to find out they gave me 24 boneless wings. While serving my plate I was like ok, maybe they miscounted a flavor but I’m going to get more of another one, I was wrong. Game was about to start I had no time to drive back 20 minutes. I did call them but what they are going to do at this point?… I have edited my post. Thanks so much for contacting me and try to solve this matter. You guys really care. I will move from 1 star to 4 stars, but def. Service and customer service deserve a 10. Thank you.

Pre-Ordered and paid for food for Super Bowl two days in advance for 5:40pm pickup. Only a $60ish order. It was a disorganized, absolute mess. The servers and staff were doing the best they could and were very polite and apologetic. The management and kitchen really made a mess of this. There must have been 40 - 50 people at any given time waiting to pick up orders. We eventually got our order at 7:20pm, about 1 hour and 40 minutes after the scheduled time (this seemed to be consistent with anyone who had placed an online order). Meanwhile, Doordash and Grubhub orders that had been placed in the last couple hours were coming out faster. As for the food, the boneless wings were the best and tasted really good. The bone-in wings were overcooked, as was the cheese curds, which were burnt and

Food and the service provided by the server was great. The company should be disappointed in themselves for ALWAYS short staffing the work crew on Veteran’s day. This is the third year I’ve gone here on a Veterans Day and there is only two servers working with no host. I’m assuming the kitchen is short staffed as well. Over working your two servers when you know it gets busy on Veteran’s day is absurd.

Huge Bdubs fan. Been going to all the locations in MA for the years. This location is over. I gave them one more chance got worse. Bartender kept touching his nose, his neck, his ears, and scratching his head repeatedly all night. My wing sauces were completely wrong. There was only 1 waitress in there that looked like she actually cared about anything. It was empty for a reason. Never going back to this location. Management doesn't care to fix it been over a year. They will simply say sorry to hear and ask you to fill out a survey when they respond. 🫡 peace out Hanover

This Buffalo Wild Wings has exceeded my expectations. We went for the AYCE boneless wings and our server was fantastic. It wasn't too busy on a Wednesday night and we opted to sit outside. Even though we were the only table outside, the staff checked on us often. There are televisions throughout and the restaurant is clean. The first order came with 10 boneless wings with the option of up to 2 sauces and every subsequent refill is 6 wings with 1 sauce. We were able to order the next refill before we finished our current plate. This is a much better experience than what I've seen online for other locations making this deal worth it!