Buffalo Wild Wings

My son and I came in around 2pm on a Monday. He got wings and I got a salad. I had to send the salad back. The lettuce looked like it was weeks old. Brown and slimy green leaves. They remade it but by the time I got it my son was done eating so we got it to go.

Ordered food via mobile app an hr before my husband got off work. Food pickup time was 10:10. My husband gets off at 10:30. They told my husband I ordered through Uber eats and it was picked up. I sent a screenshot for proof of purchased via the app. My husband had to wait in extra thirty minutes for them to cook our food. Our order was inaccurate as well when he brought it home. They didn't offer him any type of customer service hospitality and told him that there was nothing that they could do. I had to actually call to get some sort of resolution since the order was inaccurate as well. The resolution is pending

Imagine doing your Order food and you arrive and they just tell you someone else I take it away, and they still ask you if you want the order? I wonder how is it that you leave the food alone on a shelf so that people only take it and leave without checking if it is the person He made the order and if it is the order that belongs to him, very bad service and they still take out the other orders instead of preparing yours, a service flat.

Arrived 15 minutes after opening. No tvs on, atmosphere was dead, sat us in a booth that still had chicken tenders in it, and the place looked like it hadn’t been vacuumed in a week. No bar tender and everything looked dirty. We didn’t order food bc we felt the kitchen was in worse condition. Server was very polite.

I had a great dinner experience at the newly remodeled Buffalo Wild Wings here in Waco, TX. The bartender Michael F. did a fabulous job providing me with great service and ensuring my food and drinks came out as ordered. Thank you Michael! The atmosphere at the restaurant was lively, and inviting, and the GM was friendly. The restaurant was well maintained and very clean. Thank you again Buffalo Wild Wings for an excellent dinner experience!