Burger King

I want to rate the food and customer service a 0 for terrible experience I ordered the $15 bundle on Uber Eats and only received 1 sandwich— which was made wrong I ordered sausage not bacon. Missing my second sandwich which was a sausage egg and cheese, and the 2 hashbrowns that came with it. Your employees said that I should’ve had two bags but the entire order was wrapped with a receipt and just one bag closed up in a bigger bag. I contacted uber and could only put in a complaint of which they were not helpful at all. I didn’t even get any offer from the store employees of a credit for the mistake they made! Rather it was my delivery person or the store my food was made wrong and the food brought to me was not what I PAID for.

They close the lobby at 9 o’clock and took five minutes at the drive-through before they were even acknowledge me. It’s not like they were busy. And the woman at the speaker had an attitude because I questioned why I had to wait when there was nothing to wait for.

I ordered French fries at this Burger King, but they were badly overcooked and clearly fried in old oil. The taste was very bitter and unpleasant. I didn’t expect such poor quality from a well-known fast-food chain. Please pay more attention to food quality.

Why is it tonight, Christmas Eve, was at restaurant at about 732 or 735 heard the workers telling people at the drive thru that it was going to be a 15 to 20 minute wait because of on line orders , said that to 2 cars then when I get to the drive thru and was ready to order after I told them I would wait they came back and said they can't take any debit cards so I told them I had cash well low and behold they now can't take money because there computer system was down. Well I could understand the first time they had a problem but it seemed to progress to the point they just wasn't going to take any more orders. Well this will be the last time I go to the Covington burger King. They are just pitiful. If they don't want to work then just quit your job and let people that want to work work.

Tried going to the Burger King in Covington Ky, and they were definitely open but no one served me. I sat there for 10 minutes. Like that’s fine you don’t want to serve people but then go work somewhere else