Burger King

Spent damn near $50 just to get home and throw it all in the trash! Besides not having the order right ...the food was all cold...old...and dryed out ... even when we got to the window they asked me for my receipt so they could make sure I had my order right... and still didn't get it correct... The only thing that was good with this meal was the drinks.... oh and the kids ate some of their kids meal... while they complained about the Fry's being cold and nasty... I tried to call as soon as I realized the order wasn't right... and first phone call it rang and rang and rang and rang nobody answered... I don't know how many times I called... I was pretty mad pretty upset that I just spent $47 and it was the worst meal we've had from Burger King in Ponca city ever.... and then when they did

I waited in the drive-thru for over 20 minutes just trying to pick up my mobile order that I ordered through the app. When I finally got to the front of one of the lanes, I asked if it could be made fresh since it was ordered 30 minutes ago. They said mobile orders were for the other lane. How was I supposed to know that if it’s not on the app, the email receipt, or on a sign outside? I’ve worked fast food and know what it’s like but this was insane. If there are two lanes then things should be more efficient, not slower. Implement better systems like Chickfila does like directing the cars outside. If there was some sort of communication I would have known to go in the second lane instead of waiting while other cars who got there after me were ordering because the second lane was moving fa

Edit* I decided to go back and give it another shot. Only 4 people in the drive thru. Easy. Should be in and out. 34 minutes later!!! I had a cold Burger and a Hershey shake that was a vanilla shake with a small amount of Hershey syrup at the bottom. I won't be back to this location. Nobody at the Ponca burger king cares. You should have left the old dive as it was. There isn't a single good thing about this place. Edit* You invested a lot of money in this new establishment. It should have been done right. The old burger king was fine. It was neglected and poorly cleaned. The new one looks like McDonald's and Starbucks had a hideous gen Z baby and the solution was cheap plastic surgery. I feel like I should be buying an iPhone. I had time to think of this in the 20+ minute wait for food. N

For having a whole new building they sure Cannot hear anything. I said I wanted a large sprite multiple times, and to make my meal a combo. Not only did they charge me individual items. They didnt get my sprite and gave me the wrong food. I was not expecting this kind of behavior from a new staff, with a new building at that.

Burger was cold and gross. Fries were bland and they were completely out of ketchup. No one came to clean off tables the whole time we were there. The mozzarella sticks were good but the marinara sauce was horrible