BurgerFi

I ordered my food at 2:17 and received it at 2:55. Fries were cold and had to wait for them to be replaced Plus I ordered no pickles. They did state the corporate would refund my money, but after wasting 30 minutes and the food being less than desirable, I will not be back

If you’re the owner of the franchise, you should be worried. The employees simply don’t feel like working. They barely bring you the food — they almost throw it on the table (do you get the difference?). It’s absurd that the place has music playing while two cell phones in the kitchen are blasting different music, the floor is sticky, and overall everything is a mess. I WILL NEVER COME BACK.

Food was good. Burger was filling but did not have the legendary stamp. None of our four burgers had it. The staff forgot one of my sauces that I paid for and the coleslaw was less than half full. Pretty disappointed but I believe I would still return. The store was clean. The staff got the food done fast. But I would change these items in order to return. Bathroom was clean as well.

Absolutely incredible—easily one of the best burgers I’ve ever had! The Wagyu burger was packed with flavor, cooked to perfection, and served hot and fast. And the price? Totally worth it. A must-try!

After waiting over 30 minutes for my order, an employee at the front named Hector came out and, instead of helping, immediately said, “By waiting here you’re not going to get it any faster.” He never once asked for my order name or attempted to check the status. He approached the situation aggressively and dismissively from the start. What made things worse was that just moments earlier he was loudly berating a food staff employee in the back, creating an extremely toxic and uncomfortable atmosphere for both customers and staff. It was clear morale and professionalism were lacking. I asked for a refund given the situation. He told me to go through the app. I explained that I ordered at the in-store kiosk, and he simply ignored me and walked away. No resolution, no accountability, no basi