BurgerFi

Overall really enjoyed the food. Burgers and onion rings were great. Shakes were decent. Fries were average. Service could have been better, we waited for food for at least twenty minutes before they brought out the first tray. It took five to ten minutes after that for them to bring the other two trays of food, despite assuring us at the arrival of the first tray that the rest would be right out. Each time the sever came out I had to tell him something was missing for him to go back and get it. In the end he brought us the wrong shake and didn't bring out one of our ordered French fries. Staff was apologetic and courteous, just not very effective/efficient. I noted a few others who also had to wait for quite some time for their orders. The place had an above average vibe but wasn't the c

The workers were great the food was excellent, my group was taking so long too and, I would understand if they were a little annoyed with us but they weren’t!! If anything they checked up on us more, we talked to the chef that made our food and she was great! Really lively even though there was like two ppl in there- and whoever was on aux needs to keep up the good work!

Customer-service-wise, this location is a complete disaster. For the second time in a row, we ordered from the app, were given a pickup time, and waited well over twice the time given for the food. Tonight, pickup was scheduled for 7:35. Not a huge order: four burgers, one order of fries, and an order of onion rings. The food wasn’t ready until 8. Meaning we waited an additional 25 minutes for an order that was supposed to be ready in 15. And they were the opposite of busy, from what I could tell. In fact when we went in, there was NO ONE sitting in the restaurant eating. To pay $60 for a “fast food” dinner for four that took 40 minutes to prepare is crazy. Once home we discovered what took so long: the onion rings were way overcooked…nearly burnt! Mystery solved! 😡

I’ve been a regular at BurgerFi for years, but the decline in overall quality and experience has become impossible to ignore. It’s disappointing to see a once-reliable spot struggle with the basics. ​To be fair, the grill staff is still doing their part—the burgers themselves were cooked well and tasted great. Unfortunately, everything surrounding the food has fallen apart: ​The Ordering Process: They’ve replaced the human cashier with two kiosks that are incredibly lagging and unintuitive. What used to be a quick interaction is now a cumbersome, frustrating task. ​Drink Selection: The soda machine was broken, and all six tap beers were listed as "out." Having zero beverage options beyond bottled water is unacceptable for a sit-down establishment. ​Order Accuracy: Despite the "precision" o

Visited at 8 pm on a Friday evening. 2 stars because the burgers were pretty good. The place is a hot mess inside! There is trash all over the dining area. EVERYTHING - ketchup and containers, drink lids, all empty. Trash bins are overflowing and spilling over on the floor. The young lady at the register is FAR too busy to take care of all the transactions and the dining area by herself. She could use some help on a Friday evening. It's beyond clear that management has no clue how to run this place. And makes me wonder, if the front looks like this, what is the condition of the kitchen area?? Will not repeat. Do better