Cafe Rio Fresh Modern Mexican

I normally love Cafe Rio! I've been eating there since I was a teenager and love their food. However, this particular store has routinely messed up my online orders and now reading the online reviews, I see I'm not the only one. There have been several times that I paid extra for an enchilada-style burrito when it wasn't done, a couple times I had to go back because they didn't include the drink cup I ordered, and times where they put the wrong sauce or didn't include lettuce and pico. If you want what you paid for, you have to go through the line. This shouldn't be required if you're offering online ordering. This last experience is why I'm making this review and will be going to Costa Vida instead in the future. My order looked like they were trying as hard as they could to give me the l

What a waste. We bought 2 tostadas and drove all the way home to find they didn't give us any dressing. We asked for extra meat on one and it had nothing extra. The pork burrito was suppose to be no sauce and they put sauce on anyway. What was weird, is we were the only ones in line. If the line crew quit chatting up a storm about anything besides work, they might have accomplished something right. A lot of laughter and giggling among the line crew rather than working. I had to get after them because they were pulling the meals out of the conveyor oven early with their tongs. What little cheese they put on did not melt at all. In response to there reply: NOT A CHANCE will I come back again.

What a joke. How hard is it to read what is requested on an online order? No elites, no avocado salsa, no extra tortilla or extra dressing and hardly any lettuce, how does it even count as a salad?! If you’re going to up your prices, then keep the quality as it’s been before! Or you like chipotle now, when you order online you get a whole lot less? How can I get some sort of compensation or money back? I paid extra on things that I did not get. *Getting to the bottom there’s no melted cheese on the tortilla.

I sent my son to pick up my online order. He asked for my order the employee repeated my name and handed him a bag. The employee working at the pick up window obviously couldn’t read the name on the bag or speak English. The order we received was 3 1/2 hours old and not what we ordered. I drove all the way back to get my order. Mine was waiting at the window and the employee gave the wrong order that I brought back to someone waiting for their order. The order they gave the customer was 3 1/2 hours old and had been taken home to my house!!! Not sure I’ll be back after that.

Terrible food effort in the drive thru. Cold food, not warm at all. Pickled jalapeño just says little effort in their product. Paid extra for guacamole and they failed to put that in 2 tacos. I DO NOT recommend Cafe Rio what so ever! Worst place for Mexican food. Go to a taco cart, at least they take pride in their work.