Café Zupas

I ordered the kids tender meal with fruit and I received two chicken nugget sized tenders and the smallest amount of fruit I’ve ever seen. Paid for a full meal and it looks as if I got someone’s leftovers. They also don’t fill me drink all the way up.

Unfortunately this is not the first time I have been served bad or spoiled food from this location . Paid extra for Avocado and extra chicken and received a salad that looked like the discard bowl from someone cooking as well as the avocado was so passed spoiled and the amount was less then a table spoon . Very disappointing for how much they charge. The last time I ordered a strawberry cup and ate it straight away (they suggest it’s better when it doesn’t sit) and I was shocked to have mushy spoiled strawberries .

I’ve been to this location twice now. Poor experiences both times. It’s just poorly operated. Took about 15 mins to get a single order of kids chicken strips — they just didn’t work on them until the third time we asked. Trash/dishes overflowing in the seating area. Workers standing around. No line. Close to $35 for two salads, a kids chicken strips/fruit cup… needs to be better.

I have always loved zupas, but this was incredibly dishonest. I tapped my card at the digital ordering kiosk, and when I got up to the drive-thru the fellow said he had to run my card again because the reader at the kiosk didn't work properly. I thought the price was high, and upon reviewing my receipt I saw that I was charged an extra $0.90 tip for paying at the window. It was automatically added to my total. Incredibly dishonest and I will no longer be giving any Zupas my business.

1st visit: I didn’t get my sandwich in the drive thru, so I went inside and told them. I waited 10 minutes for the sandwich they said they’d bring out. It never came, and I had to go back in line and reorder it. 2nd visit: I ordered a strawberry cup and received three strawberries. That’s not even close to what I paid for. 3rd visit: I ordered two combo meals (salad + sandwich). They told me they ran out of bread, so I asked if the sandwiches could be made on a roll instead. The manager refused. I agreed to replace the sandwiches with soup, but when I received my order, I only got the two soups. When I asked about my salads, I was then told they couldn’t make them because they were missing ingredients. At that point, I requested either a refund or some kind of compensation. The employee