Café Zupas

I’m really disappointed to be writing this review as Zupas has been one of my favorites for a while and I hate to be one to complain, but my experience yesterday was extremely disappointing. I went in yesterday for lunch with my dad and from the start placing our order was disorganized. We had to repeat our order 5 or 6 times to 3 different members of the staff who didn’t communicate with each other. After receiving my salad, there was barely any dressing mixed in. I went back to the counter and asked for an extra side of dressing and was told they would charge me. After explaining that my salad had barely any dressing mixed in, I was told that “they only do four *circles* of dressing” and they were still going to charge me 79 cents. So I walked away without the “extra” dressing. After eat

I just dined here and was completely taken aback by the amazing service! I wasn’t sure which soup I wanted when one employee, whose name is Ellie, heard me thinking out loud and she quickly jumped in to offer samples and share her favorites. Her warmth and dedication to customer service was truly astounding and made my already good experience here NEXT LEVEL. If you ever get a chance to dine here and chat with Ellie, do it! She is truly the sweetest and gave some hospitality you don’t see everyday!

I had an awesome experience at Zupas! The food was fresh, flavorful, and came out super fast. Everything from the soups to the salads tasted high quality and perfectly made. The restaurant was also very clean and welcoming. I especially want to give a huge shoutout to Cameron Hinz — he was incredibly friendly, professional, and went above and beyond to make sure our order was perfect. You can really tell he cares about the customers and takes pride in his work. His positive attitude made the whole experience even better. I’ll definitely be coming back soon — amazing food and even better service!

I placed my order at 12:06 pm on the app. I was told my order would be ready in 11 minutes! I arrived early at 12:10 and my order was not ready for more than 40 minutes. And due to the poor design of the drive-through, I was stuck between two cars and could not get out of line even if I wanted to. I did not receive an apology from the employees, zero sympathy, and the resolution to this issue was 1500 bonus points!? That is absolutely embarrassing and shameful. That doesn’t come close to covering the cost of my meal or the time that I wasted. I look forward to hearing back what you have to say.

I’ve come to really love Zupas. The first time I walked in, the clean and modern atmosphere immediately stood out to me. While looking at the menu, I was impressed by the variety of healthy and tasty options. Since then I’ve brought a lot of friends who had never heard of Zupas before, and they always leave impressed—not just by the food, but by how fresh and flavorful everything is. One of my favorite things to share with others is the Dubai chocolate cup. It’s the perfect sweet ending to a great meal.