Capital One Café

I felt compelled to write this after seeing the recent poor review which includes multiple false allegations. I'm a student here, so I go a few times a week and I know that most of the complaints in the latest review are blatantly false. The staff here are great and unless you require banking services or seek their help, they don't force anything. They cafe staff are efficient and always get my order right. This location DOES NOT have high turnover as the low rated review states, most if not all staff have been the same for at least the past two school years that I've been here. The banking staff here are helpful when needed, but if you don't require banking help they do not bother you aside from greeting you. They're quite friendly as I have seen many people approach them just to chat or

This place just offer ordinary coffees, but one of the most convenient and comfortable facilities around Harvard Square, for working or studying, like sofas and sockets. I think that’s the reason why there were always full of customers. Mocha: Hot and cocoa-y, but too small portions. I finished it with just a few sips.

You get half off drinks on the wall menu with a capital one credit card. We got the iced honey lavender latte which was way too sugary and the iced mocha was tasted okay but has a sandy texture and not very smooth.

Had a hot chocolate and a kind of breakfast burger with turkey, Avocado and bacon - it was amazing. Seats are super comfortable and free wifi as well. They ask if u want regular milk or another one. Great service

Love all the locations but this one especially as i was visiting from Chicago needed to make a deposit. Took an Uber was very unfamiliar with the area. One of the staff cutie with platinum hair was so so helpful. He took the time to walk outside to help. I am truly grateful. The cafe was great also but good customer service is such a rarity these days. Thank you. 🙏