Capri of Willow Springs

Horrible wait to get your food. Made a reservation and we were seated and the Server took our drink order and appetizer order. We waited almost 1 hour to get one appetizer we then waited another hour to get our entree. When he finally brought our food they actually forgot a side dish I reminded the server and by the time I was finished eating I told the server to just cancel it and he just kept asking are you sure it'll be ready soon you can take it home. We litterally were there for almost 3 hours. Even the table next to us were complaining on how long they were waiting for just a salad. This was just really bad and a waste of $300 meal. Server was lucky I tipped him well after this kind of experience.

I'm ashamed to say that this was my first time at Capri of Willow Springs and I live literally 5 minutes away. But in my defense the restaurant is kinda in the cut and I think they could benefit from signage on Archer. The food and drinks were delicious and our waitress was very busy but took the time to chat with us for a bit. The atmosphere was pleasant and I will definitely be back again soon and would highly recommend this restaurant.

Came to this restaurant for the first the about one week before our terrible experience. The food and service was 5 stars. So much so we booked a reservation for a birthday group of 6 the next week on Sunday. We arrived at 6pm and the restaurant still had plenty of seating. After about 30 minutes, we hadn't received bread or appetizers. We were informed they ran out of bread and the owner sent out for two loaves. About an hour later, we noticed a party of about 8 people had been seated, and they had bread. I went to find out what happened. I was rudely told by the owner around 7:15 they were out of bread and wouldn't get anymore. She informed me the busboy thought we had bread and gave the larger party who arrived an hour after us the bread, and that he was human and made a mistake. Whi

The food here is actually quite decent, but the management is extremely disappointing. At first, I assumed the behavior I witnessed came from a hostess or shift supervisor, but I later learned she’s actually the owner. Every time I dine here, she’s loud, unaccommodating, and constantly using profanity—whether toward employees or over the phone with takeout customers. Her arrogance and lack of professionalism completely ruin the dining experience. It’s consistent and unacceptable. It’s also clear she hasn’t been in this industry long and doesn’t understand what true hospitality or customer service means.

I felt like getting out of the house - was not hungry just wanted to be around friendly people and have a different drink. I asked for sweet different cocktail. She suggested a peach sangria - something I’ve never had before but nothing ventured.......I must say it was great. So I sat at the bar had my sangria listened to music and had a very good time. Nice to get out of the house. By the way I had more than one😃