Captain Jay's Fish and Chicken

Received under cooked shrimp and called the resturant to speak with manager who said to bring the food in. The manager upon arrival said that the 20.00 I spent could not be refunded. Then went on further to say that the 20.00 could not be substituted for something else dollar for dollar. Not only did I drive back there but to hold my money hostage. Horrible experience. It's not my fault I didn't cook the food. Unacceptable...someone needs to fix this 501 Wayne Rd.

I ordered two fish sandwiches and a side of Okra but they only gave me one sandwich. I went back in and informed them and the lady told me it was there was a wait on the Perch fish. I requested to get all fresh food considering my fish sandwich and okra were going to be cold. The cashier told me best she could do is keep my food in the warmer. I will never go back to Captain Jays any location but the location on Middlebelt near Michigan is the worst ever. Not to mention the headquarters is really close to this locations so you would think it would have better service.

I received terrible customer service at the Evergreen location. A 15 minute order took 1 hour. I was told I didn't place the order, then it was found, I was told that I didn't order what was clearly written on the slip. Then I was told that as an Old person I needed to set an example for the young people. Not asking for him to be fired just properly trained. You have lost a loyal customer

I purchased a managers special#2 that included a 20 piece whole chickens, fries, and a 2L pop which is what they advertise on there window next to the cashier is. Mind you I have purchased this same makers special twice! She tried to up charge me for a Sierra Mist and tried to say it's only for Faygo pop, even though the sign clearly just says 2L Pop! The cashier decided that she wanted to argue with me which is HORRIBLE customer service!!!! I will NEVER return to ANY Captain Jay's EVER! I wanted to share this with everyone so the will already know the type of service they will receive.

Multiple items were missing from my order. Staff was unprofessional. Waited for 15 min to get our order and when I went back to get missing items 2 of the workers were leaned on the counter on there phones while there was people lined up in the drive thru. Macaroni and cheese was pulled from a chill fridge and mashed potatoes were flavorless. Very disappointed. That was my first and last visit.