Caraglio's Pizza

We ordered a sampler platter and an order of pizza logs at roughly 5 pm online. The order went through and gave us a delivery time of I believe 6:23 pm. This is the third time we have ordered from Caraglio’s And typically they run late on the delivery time by only 10 to 15 minutes. An hour and a half for delivery is already a very long delivery time for only living about 10 Minutes away. Other pizza places in our location offer 45 minutes at the most. This pizza place is new to our area so we figured we would give it a try. Our first two orders were really good so we didn’t think anything of the third and we’re willing to wait the amount of time. After two hours, I placed a phone call asking when They thought the delivery would be made, and I was put on hold. They came back and told me it

Amazing pizza I order all the time! Service was excellent as well. We enjoyed a couple laughs as i ordered

We have been searching for a pizza place like we grew up with. And we have found it! Never going anywhere else again. The pizza was fabulous, wings great and the prices very reasonable. My husband never says much but he was impressed! Eventhough it was their busy time the gal who answered the phone took the time very politely to answer all my questions and made me feel like I mattered. Thank you.

Caraglio’s Pizza is hands down the best pizza in Rochester! Their gluten-free options are amazing, and they are always consistent with their quality and service. Recently, there was a small issue with our order due to a system error — but before we even had a chance to call, they reached out to us and let us know they were already sending the corrected order. That level of care and proactive service is rare and so appreciated. The Webster location especially is fantastic — you can tell they truly care about their customers. Highly recommend Caraglio’s if you’re looking for great pizza and service!

This is what I received today. Thick crust- extra cheese. Very disappointing. I called to get the issue fixed the girl said she would send it back out no worries which was great never had issues here. Over 2 hours later nothing was delivered. This used to be my favorite pizza place in Webster