Caribou Coffee

Stopped on Ohio turnpike on a drive back to Pittsburgh. Excellent service and food at a reasonable price. Makes Starbucks look like armed robbery with their stale pastries and overpriced drinks. Hoping they expand into western Pennsylvania.

Stooped by and had a Chai Latte' and it was fabulous! Service was awesome and as was the Latte. Great place to visit when at the Gacier Hill Service Station.

Just had an order of 4 drinks to put in (a $30 order with tip)… but for my first beverage (and only beverage with ice) I asked for light ice… which I was told is not possible as ICE is the main ingredient… so I said never mind on the rest of the order. So over ICE this business lost out on $30. Eeeek. That’s bad business right there. I’ll give my money to someone who wants it I guess.

The associate was very helpful as I don’t use the app very often. She helped me find the bar code for my card. Was also very helpful in helping me choose a drink as I was unfamiliar with some of the menu items.

If you bring a travel mug to get a "refill" or whatever you'd call it they charge you as if you're buying a coffee using their cup...so it's full price. They told me "we don't have a way to charge for a refill" so I asked for the coffee to be served in their paper cup since I was paying for it and I was told that "we don't charge for the cup just the coffee" Ohhhh Really!! I'm sure caribou is giving away free cups and lids right!! So since you don't do refills at a discounted price and you're obviously not concerned about throwing money away then you must not need new customers or any customers right...this customer is never coming back! And you watch...the company won't respond to this review just like they haven't to any others on Google.