Carl's Jr.

They clearly didn't care if they had customers or not as most were just hangout way in the back. No one else in the place and she says they don't have any milkshakes because they haven't had time to make more...wow. After we get our food and older gentleman came in and the door slam could be heard through the whole place but no one behind the counter or anywhere insight. He had to call out 3x before a gal shuffles out again from clear in the back. The restrooms are another story clearly not getting much care. You can tell it's a newer facility and it's decorated nicely but the staff are terrible. We typically stop at the one in Ritzville but tonight we tried Moses Lake...won't make that mistake again. At least Mcdonalds had milkshakes.

I live 30 min away from this Carl Jr’s in a small rural town. I happened to be in town for an appointment and ordered ahead using the app so I could pick up my food on my way back out of town. My food was ready when I got there making for a seamless transition on my way home. I get home and find out that my ENTIRE order is wrong. I ordered 2 famous star meals, one burger WITHOUT CHEESE (because my daughter is allergic to dairy), no tomatoes and no onion. The other one for me was as is. I get 2 burgers WITH CHEESE, and one with bacon. Both have onion, both have no tomato. Mind you, I had driven 30 min and had gotten home before I discovered this. I called up the restaurant to let them know they messed up my order and wanted to know how they could make it right. I had spent $35 at their es

Let me preface this, we don’t live in Moses Lake, and we rarely eat fast food… However, nothing hits on a long road trip like hot, greasy, delicious Carl’s Jr. Since we discovered this location ~3? 4? years ago, we’ve made a point to stop both East bound and West bound the two times a year we drive to visit family (as it’s about halfway). The service has always been friendly and food always great. Mind you, we’ve always used the drive through as we’re literally just “driving through” 😂. This particular Thanksgiving week, for the first time, we actually stopped inside (early start, lots of coffee - I had to pee!) First off, the bathrooms were clean and nice - a big improvement over the gas stations my husband usually stops at! This particular trip, it was about 6am on a Sunday morning (11/2

I’ve been staying at the Ramada Inn adjacent to this Carl’s Jr and they are mind-numbingly bad. I ordered a large combo meal and they filled the fry box just over half full and the Dr Pepper is warm and flat. They replaced the fries with a full order and gave me a chocolate cake for my troubles, but there’s a reason this place is consistently empty. I’m old enough to remember when Carl’s Jr was decent, but if you’re considering grabbing some food from here there are at least 5 other restaurants nearby that are much better.

This location is never really that busy. But for some reason almost every order I witness at this location has to pull up and wait for the workers to hand them their food. Today we decided to go inside. And we decided to spend a bit more than we normally do. About twice as much. And sadly we were twice as disappointed. 2 pieces of my lettuce were limp as if they've sat out for a while. My burger was warm not really hot. Like it was made before I had even got there. All of our buns had these weird markings and they were almost all flat or smushed. No sugar really on the french toast sticks. All of my waffle fries were like tiny and ends. And I think I got medium sized fries instead of large. But that just might be a change in portions. I used to come here a lot more often. But after today i