Carvel

Went with my family and got a mid size cake of ice cream or so we thought as the box was decent size. When we look at the cake and it barely fills 3 quarters of the box as the whole perimeter which is hidden hides that there is no ice cream cake. For 27 bucks it was a ripoff. Ice cream was good but what a shady sneaky packing move by Carvel. Shame on you!!

The person who waited on my needs serious customer service training immediately. I patiently waited while he finished with the customer ahead of me when another customer entered after I did. Rather than asking me what I'd like to order he says to the other customer who entered the business after me " two mediums". Clearly they must be a regular or the employee is a psychic, however my money is GREEN! Poor service such as this is exactly why small businesses such as this close down. In addition to the horrendous service experience I was uncharged for extra topping which were not ordered or advised up front- perhaps the employee thinks additional $1 I was charged will go in his check. Be better young man otherwise this community job you're fortunate to have will go out of business.

I went into carvels on Wednesday because they have the buy one get one free .. the owner charged me 7.26 for over many years 2 large cups I’ve walked in this past week price change to 9.45 I asked him about the price and he was very argumentative about the situation rude he said I would have to buy a Sunday desert I will never step in there again false prices

I got a vanilla waffle cone with chocolate dip .. it was terrific; however, the attendant took a long time to prepare it and it was heavily and clumsily wrapped in napkins so I wound up wearing too much of it

Always friendly service and great Ice Cream. Edited 9.13.23 the portions are significantly smaller. Wednesdaynis buy one Sundae and get one free. I didn't get whipped cream. The icecream used to sit inside the top and it had to be squished down a bit to get the top on. Now, refer to the photos. Won't be buying icefream here much. Same price almost a third less icecream.